Cancellation
Ysis Beauty salon requires a minimum of 24 hours' notice to reschedule or cancel your appointment. If clients cancel less than 24 hours before their appointment they are subject to a cancellation fee of 50% of their scheduled service.
When booking an appointment on the same day or within the 24-hour time frame, we kindly request that you provide us with 3 hours notice of any cancellation or change to your appointment to avoid a cancellation fee.
Ysis Beauty recognizes that although unforeseen emergencies do happen, we reserve the right to enforce our cancellation policy when it has happened on more than one occasion. Please call or email as soon as you know you cannot make your appointment.
Cancellations and no-shows leave gaps in the beautician's schedules that can not be filled without timely notice and prevent us from being able to accommodate other clients waiting for appointments.
As a courtesy, we send a confirmation email 24 hours before your scheduled appointment. However, if we are unable to reach you, please be advised that it is your responsibility to remember your appointment dates and times to avoid missed appointments, late arrivals, and cancellation fees.
No-shows
Clients who do not show up for their appointments without contacting the salon are considered “No-shows". No-shows are subject to a cancellation fee outlined in our cancellation policy.
Redo policy
Ysis Beauty always aims to provide the highest quality of services. In the unlikely event that you believe the result is not in line with the agreed-upon service, we require our clients to contact us within 1 week of the performed service. An appointment is then made so the beautician can determine if a redo is necessary. Please keep in mind treatments have to be fully completed to achieve your desired goals.
COVID-19
We as a team will wash our hands as often as possible, we use disposable PPE, and always disinfect stations between clients.
If you are feeling ill or have recently been around anyone who is ill, please reschedule your appointment for a later time.
Our team will be masked at all times and gloved when possible.
We cannot provide services to any clients who is not masked in some way. If you do not have a mask we can provide one at an extra cost.
You must sanitise your hands before or upon entering the salon.
We have moved to a cashless system. No cash will not be handled at the front desk. (Card payments only).
Fortunately, we have a spacious salon where we can be adequately spaced so we ask you to maintain your distance from other clients whenever possible.
We also ask that you do not congregate behind the desk during check out or in the lobby while waiting for your appointment.
We unfortunately must temporarily suspend beverages due to CIVD19. Water is available along with a disposable cup.
We ask that all clients please practice proper sneeze/cough etiquette.
As friendly CDC reminder, please do not touch your face or anything else that you do not have to.
Privacy
All client's information is treated as strictly confidential and will not be distributed or sold to any third party. We greatly appreciate your co-operation in providing us with your contact information to help us better assist in providing a professional client experience.
Right to refuse services
Ysis Beauty reserves the right to refuse services to anyone demonstrating aggressive or inappropriate behaviour to any other clients or members of the team.